Frequently asked questions

pre-orders and on order products

1. Q: Can I cancel my pre-order before payment is due?

A: Yes, you can cancel your pre-order anytime before payment is due.

2. Q: Is the arrival date of pre-order products guaranteed?

A: No, the arrival date is an estimate and not guaranteed.

3. Q: Do I need to pay in advance for pre-orders and on-order products?

A: Yes, we require minimum 50% advance payment for pre-orders and 100% advance for on-order products.

4. Q: How long does it take for pre-order products to arrive?

A: Pre-order products arrive within 20-21 business days after their release.

5. Q: How long does it take for on-order products to arrive?

A: On-order products arrive within 20-21 business days.

returns and refunds

1. Q: What if I receive a damaged or incorrect product?

A: You can initiate a refund process within 2 business days of receiving the product.

2. Q: How do I initiate a refund?

A: Contact us with clear photos and a video of the parcel opening, showing the damage or issue.

3. Q: How long does it take to process a refund?

A: Refunds are processed within 4 business days of receiving the returned product or evidence.

4. Q: Do I need to pay for return shipping?

A: Shipping cost will be on us if the product was damaged or incorrect.

Q: Will I get a full refund?

A: Refunds are issued in the original payment amount, including shipping costs if the product was damaged or incorrect.