general information

1. Q: What if I have questions or concerns about the return policy?

A: Contact us at customercare@mmartistshop.com or 0316-0899975.

2. Q: Do I agree to the return policy by shopping with you?

A: Yes, by shopping with Mr. and Mrs. Artist, you agree to our return policy.

3. Q: Are your prices fixed, and are there any hidden charges?

A: Yes, our prices are fixed.

4. Q: Are there any hidden charges for on-order or pre-order products?

A: There are no hidden charges. We will not ask for any extra payment after the on-order or pre-order products arrive.

5. Q: Where do you source your products from?

A: We source all products from overseas suppliers of different countries such as Japan, US, UAE & China.

6. Q: All the sourced products are original?

A: All products are 100% original, and if you receive a counterfeit product, you are eligible for a money-back guarantee.

7. Q: Do you have a physical warehouse??

A: Yes, we have a warehouse located in Lahore. Clients can visit our warehouse between 11 AM to 8 PM, but please note that an appointment is required prior to visiting. To book an appointment, kindly call our team on WhatsApp at 0316-0899975.